Privacy Policy

Last Updated: 1 November 2025

Anchology Sdn. Bhd. (“Anchology”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase products from our webstore running on EasyStore platform (the “Site”).


1. What This Policy Covers

This Privacy Policy applies to personal data collected from:

  • Visitors and users of our Site;

  • Customers who purchase our products or register for an account;

  • Individuals who communicate or interact with us through email, WhatsApp, social media or other means.

By using our Site or providing your personal data to us, you are deemed to have consented to the processing of your personal data in accordance with this Privacy Policy.


2. Types of Personal Data We Collect

We may collect and process the following types of personal data:

(a) Basic Identification Information
 Name, date of birth, gender and contact details (address, email address, telephone number).

(b) Transaction Information
 Order details, payment details (processed securely via our payment partners), billing and delivery addresses and purchase history.

(c) Account Information
 Username, password, and other information used to register and access your account.

(d) Vehicle Information (for fitment and warranty purposes)
 Tesla model and year.

(e) Technical Data
 IP address, device type, browser, operating system, pages viewed, and cookies or other tracking technologies.

(f) Communication Records
 Any correspondence, feedback, or support queries you submit through our Site, chat or email.


3. Purpose of Collecting and Processing Personal Data

Your personal data may be used for the following purposes:

  1. To process, manage, and fulfil your product orders and deliveries.

  2. To verify your identity and maintain your account on our Site.

  3. To process payments through our authorised payment partners.

  4. To communicate with you regarding your orders, returns or product enquiries.

  5. To provide after-sales support, warranty services and updates.

  6. To send you marketing communications, promotions or newsletters (only with your consent).

  7. To improve our products, Site and customer experience.

  8. To comply with legal and regulatory requirements, including PDPA obligations.

  9. For fraud prevention, security and risk management purposes.


4. Disclosure of Personal Data

We will not sell or rent your personal data. However, we may share your information in the following circumstances:

  • Service Providers – with logistics partners, payment gateways, marketing or analytics providers and IT service providers assisting our operations.

  • Business Partners – where necessary to deliver promotional campaigns or bundle offers (with your consent).

  • Legal and Regulatory Bodies – where required by law, regulation or court order.

  • Corporate Transactions – if we undergo a merger, acquisition or sale of assets, your data may be transferred to the acquiring party.

All third parties are required to process your personal data in compliance with the PDPA and to maintain its confidentiality.


5. Retention and Security of Data

We will retain your personal data for as long as necessary to fulfil the purposes stated above or as required by Malaysian law.
We implement reasonable security measures — both technical and organisational — to protect your data from unauthorised access, disclosure, alteration or destruction.
However, no online system is completely secure and you use our Site at your own risk.


6. Cookies and Tracking Technologies

Our Site uses cookies and similar tools to enhance user experience, remember preferences and analyse traffic.
You may adjust your browser settings to disable cookies, but this may affect some functions of the Site.


7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

  1. Access your personal data held by us.

  2. Correct any inaccurate or incomplete data.

  3. Withdraw consent to our processing of your personal data (subject to legal or contractual restrictions).

  4. Object to processing for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at the email provided below. We may require reasonable proof of identity before processing your request.


8. Transfer of Data Outside Malaysia

We may store or process your data outside Malaysia (for example, via EasyStore’s or our payment processor’s servers).
In such cases, we ensure that the receiving parties provide a level of protection comparable to that required under Malaysian law.


9. Marketing and Promotional Communications

We may send you promotional messages or special offers related to our Tesla auto accessories and services.
You may unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.


10. Links to Other Websites

Our Site may contain links to third-party websites (e.g., www.enhauto.com or logistics providers).
We are not responsible for the privacy practices or content of such websites. Please review their privacy policies before providing your personal data.


11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the law or our data practices.
The updated version will be posted on our Site with a new “Last Updated” date.
Your continued use of the Site after such updates constitutes your acceptance of the revised policy.


12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Email: support@enhauto.my