1. Why should I buy from Enhance Malaysia distributor?
Product Warranty:
In the unlikely event of a defective product, warranty claims are handled locally by Enhance Malaysia — ensuring faster and easier service. From 2026 onwards, warranty claims will no longer be accepted directly by Enhance Ltd for products purchased outside the local distributor network.
Transparent, All-Inclusive Pricing:
The prices listed on the website are final with no hidden fees. We cover the import duties & sales tax, foreign exchange, import permits and local certification costs.
Prompt Shipping & Local Support:
Inventories are stocked and shipped within Malaysia, ensuring quicker delivery times and faster response to your orders (with exception for newly released pre-order items or certain replacement standalone products). Our customer service team operates in the same timezone and region, making communication smoother and support more efficient.
Certification:
All our products are certified with SIRIM and MCMC, hence meeting Malaysia’s safety and communication standards. This ensures your purchase is both authentic and compliant with local regulations.
2. Will using Enhance products void my Tesla warranty?
We understand the importance of maintaining your vehicle’s warranty, and we’re happy to reassure you. To date, from thousands of users, we have not received a single report of our devices voiding Tesla warranties.
Important Considerations:
The only situation where a warranty could potentially be impacted is if a specific vehicle component fails or malfunctions, and it can be proven that the third-party accessory directly or indirectly caused the issue. In such cases, the component affected may have a limited warranty, and Tesla may charge for diagnosing or replacing this specific part.
Our Recommendation:
To ensure a smooth experience, we always recommend removing the accessory (Commander and its harness) before visiting a Tesla service centre. Different service centers may approach third-party accessories differently, and they might quickly attribute issues to the accessory without a thorough investigation. Removing the device beforehand ensures your vehicle can be fully checked without additional complications.
Additionally, Tesla service centres might charge a fee to remove the accessory themselves, and there’s even the chance they may not reinstall it once removed. Removing it yourself before the service appointment helps you avoid these extra charges.
3. When will my order be shipped and how long does the delivery take?
All orders will be processed and dispatched prompty. We follow approximate delivery timeframes as outlined below:
West Malaysia: 3-5 business days
East Malaysia: 5-7 business days
These shipping durations shall be consistent with exceptions for:
Pre-Orders: Items marked as pre-orders follow different shipping schedules as communicated on the product page or via email (Approximately 2 weeks).
Scheduled Shipping: A product with a designated shipping date will be clearly stated on the product page at the time of purchase.
4. How secure is the Commander? Can it be hacked?
Enhance has implemented 5 layers of security that are enough to stop hackers or thieves from accessing your car from our device:
1. Custom end-to-end encryption for communication between all the components (Phone, Commander and Buttons).
2. Our device refuses any additional connection requests unless a physical Connect button is pressed inside the car. The steering wheel button must be double-pressed to continue pairing when connecting from an unrecognized phone. This prevents anyone outside the car from connecting to the system.
3. The Commander disables its wireless connections (Bluetooth and Wi-Fi) if there is nobody in the car, making it hard for attackers to attempt remote access when you're away.
4. The Commander doesn’t recognize any RAW messages, only the specific functions supported by our app. This means potential attackers can’t exploit other functionalities or manipulate the system like they might with common OBD dongles. They also can't listen to or inject raw signals.
5. There is enhanced internal security logic inside the Commander. For example, the Unlocking feature only works if someone is sitting in the driver's seat. Even if someone tries to bypass the first layer using methods like BIAS, the other layers (2, 3, 4, and 5) ensure that the access gained is harmless to your vehicle.
We use the ESP32 module in the Commander with all the latest security updates from its manufacturer (ESPRESSIF). All security features of the ESP32 are enabled, including Secure Boot, Flash & NVS Encryption, with chip-level fuse protection and unique encryption keys per device. Even if someone hacks one unit on a bench, the same method cannot be applied to other devices remotely. Additionally, our OTA binary and App communication are encrypted independently using separate protocols.
5. How to install the Commander in my car?
Everything you need is provided in the box. In addition, you will have to download the "S3XY App" to your phone.
Check out the installation guides here: https://enhauto.my/pages/installation
6. I already own S3XY Buttons or Commander. Can I purchase only the S3XY Knob or the S3XY Stalks?
Yes. You can purchase the S3XY Knob or the S3XY Stalks as a standalone unit(s).
7. What Tesla software versions are supported by the S3XY Buttons?
You can check all supported versions here: https://enhauto.com/supported-tesla-versions.
We often release a new version of the software with new features or improvements.
If Tesla makes changes that break some functionalities, we will adapt our software as soon as possible.
Compatibility updates are guaranteed during the warranty period of our device.
8. Why are my rear lights flickering after installing the Commander?
If you're experiencing flickering rear lights, it may be caused by the Rear Daytime Running Lights automation, which is currently still in BETA.
While the feature works well for most users, a small number may notice flickering depending on their vehicle configuration. If you're among those affected, we recommend turning off this specific automation in the S3XY App settings until a stable update is released.
9. Can I connect more than one phone to the Commander?
Yes. The Commander supports connection with up to 5 different phones. However, please note that while multiple phones can be paired, the S3XY App can only function on one phone at a time.
This means:
- Only one user can actively use the app (Eg.: Make changes or access the S3XY dashboard) at any given moment.
- To switch control, make sure the app is closed or any other connected phones before opening it on the one you want to use.
10. What is the maximum number of devices I can connect to the Commander?
Currently, the Commander supports up to 8 devices.
11. Is it possible to use the S3XY App with 2 different Teslas, when each Tesla has its own Commander?
Yes, definitely. The S3XY App is designed for more than one car (Commanders).
Just click on the top right of the Home screen of the App to add new cars or to switch between them.